Help Desk Manager Jobs in Friendswood, TX

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-13 of 13 Jobs
Houston, TX (19 miles from Friendswood, TX)
Deskside Support Houston, TX 12 Months Job Description: Experience providing desktop support. Windows 7 & 10 experience. Office 365 a plus Installation, configuration and maintenance of windows,...
1 day ago
KPMG - Houston, TX (19 miles from Friendswood, TX)
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering...
12 days ago
Houston, TX (19 miles from Friendswood, TX)
Help Desk Manager. The Help Desk Manager ensures high quality technical support and increases client satisfaction....
Remote Work
21 days ago
Houston, TX (19 miles from Friendswood, TX)
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT services is required....
30+ days ago
Houston, TX (19 miles from Friendswood, TX)
Windows Operating systems. Clients, Windows XP, Windows 2000, Windows 98....
30+ days ago
Houston, TX (19 miles from Friendswood, TX)
Windows Operating systems. Clients: Windows7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10. Servers, Windows 2000, Windows 2003, Windows 2008....
30+ days ago
Houston, TX (19 miles from Friendswood, TX)
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades....
30+ days ago
Buddobot Inc - Houston, TX (19 miles from Friendswood, TX)
Systems; Microsoft Office; Microsoft SharePoint;.NET; MS SQL Server; MS Active Directory Administration.Supervisory Duties:Lead Tier 1 Help Desk team to include administrative and technical personnel...
45+ days ago
Siemens Corporation - Houston, TX (19 miles from Friendswood, TX)
Required Qualifications Qualified candidates must have a degree in Computer Science or equivalenteducation and/or experience....
45+ days ago
Koch Industries - Friendswood, TX
Description KBX Technology Solutions provides logistics solutions for its customers through innovative technology that help deliver actionable intelligence, eliminate waste and redundancies, and...
60+ days ago
Quanta Services Inc - Houston, TX (19 miles from Friendswood, TX)
Associate degree in computer science or other related discipline is required.?...
60+ days ago
TransCore - Houston, TX (19 miles from Friendswood, TX)
Required Skills: Strong understanding of help desk support principles including documentation and issue ownership Working knowledge of Windows Operating Systems and Microsoft Office applications Excellent...
90+ days ago
RigNet - Houston, TX (19 miles from Friendswood, TX)
The Help Desk Manager will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level....
90+ days ago

Demographic Data for Friendswood, TX

Moving to Friendswood, TX? Find some basic demographic data about Friendswood, TX below.


47,636
1,154
Medium

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

Title Synonyms

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Salary for Help Desk Manager Jobs in Friendswood, TX

This is the average annual salary for Help Desk Manager jobs in Friendswood, TX as reported by the BLS.

$39,995

Top Hiring Companies

Top hiring companies in your area for Help Desk Manager positions

Highest Education Level

Help Desk Managers in Friendswood, TX offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Friendswood, TX
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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