Help Desk Manager Jobs in Houston, TX

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 16 Jobs
KPMG - Houston, TX
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering...
7 days ago
Houston, TX
Help Desk Manager. The Help Desk Manager ensures high quality technical support and increases client satisfaction....
Remote Work
15 days ago
NetApp - Houston, TX
science or related field preferred Eight or more years experience in leading technical support teams Job Summary Performs technical support on systems implementation, upgrades, on-going enhancement...
29 days ago
Academy Sports & Outdoors, Inc. - Katy, TX (22 miles from Houston, TX)
and project deadlines are met Acceptable level of hearing and vision to perform job duties Communication - effective listening, speaking, and writing Responsibilities: Maintains smooth and efficient operation...
30+ days ago
Houston, TX
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT services is required....
30+ days ago
Houston, TX
Windows Operating systems. Clients, Windows XP, Windows 2000, Windows 98....
30+ days ago
Houston, TX
Windows Operating systems. Clients: Windows7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10. Servers, Windows 2000, Windows 2003, Windows 2008....
30+ days ago
Houston, TX
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades....
30+ days ago
Johnson Service Group - Katy, TX (22 miles from Houston, TX)
and project deadlines are met Acceptable level of hearing and vision to perform job duties Communication - effective listening, speaking, and writing Responsibilities: Maintains smooth and efficient operation...
30+ days ago
DISA Global Solutions - Sugar Land, TX (18 miles from Houston, TX)
Provides technical assistance for users of DISA application software by responding to inquiries regarding errors, problems, or requests Identifies, researches, and resolves technical problems Uses the IT Service...
Remote Work
30+ days ago
Buddobot Inc - Houston, TX
activities, including computer configuration, operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures...
30+ days ago
Siemens Corporation - Houston, TX
Required Qualifications Qualified candidates must have a degree in Computer Science or equivalenteducation and/or experience....
45+ days ago
Koch Industries - Friendswood, TX (19 miles from Houston, TX)
Description KBX Technology Solutions provides logistics solutions for its customers through innovative technology that help deliver actionable intelligence, eliminate waste and redundancies, and...
60+ days ago
Quanta Services Inc - Houston, TX
Associate degree in computer science or other related discipline is required.?...
60+ days ago
TransCore - Houston, TX
Required Skills: Strong understanding of help desk support principles including documentation and issue ownership Working knowledge of Windows Operating Systems and Microsoft Office applications Excellent...
90+ days ago

Demographic Data for Houston, TX

Moving to Houston, TX? Find some basic demographic data about Houston, TX below.


Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

IT Help Desk for Beginners
Areyou looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that canassist you with learning the basics of what IT Help Desk technicians shouldknow?...

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Salary for Help Desk Manager Jobs in Houston, TX

This is the average annual salary for Help Desk Manager jobs in Houston, TX as reported by the BLS.


Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Houston, TX offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Houston, TX
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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