Help Desk Manager Jobs in Katy, TX

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-13 of 13 Jobs
Wikimedia Foundation - Houston, TX (22 miles from Katy, TX)
IT SERVICE DESK MANAGER Summary As we rapidly scale worldwide, the Wikimedia Foundation is seeking an IT Service Desk Manager who will oversee all daily technical support activities. You will...
10 days ago
RigNet - Houston, TX (22 miles from Katy, TX)
The Help Desk Manager will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level....
15 days ago
Houston, TX (22 miles from Katy, TX)
Remedial training for end users Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows and Apple operating systems Responsible to keep...
20 days ago
PwC - Houston, TX (22 miles from Katy, TX)
To help us achieve this we have the PwC Professional; our global leadership development framework....
22 days ago
Waste Management - Houston, TX (22 miles from Katy, TX)
Manages application support and enhancement projects working with the HR Technology team, HR Process Owners and other stakeholders....
30+ days ago
Waste Management - Houston, TX (22 miles from Katy, TX)
Manages application support and enhancement projects working with the HR Technology team, HR Process Owners and other stakeholders....
30+ days ago
LHC Group - Houston, TX (22 miles from Katy, TX)
Company Overview The LHC Group as part of its business strategy is significantly investing in Information Technology to ensure that the organization is in a position to maintain its leadership within...
45+ days ago
Sysco Corporation - Houston, TX (22 miles from Katy, TX)
Bachelors degree in Information Systems, Computer Science, Engineering, equivalent area or equivalent work experience Experience More than 10 years of working experience in a similar capacity More than...
45+ days ago
PwC - Houston, TX (22 miles from Katy, TX)
support operations; and, Understanding the common issues facing PwC's clients of all Industries and Sectors....
90+ days ago
Academy Sports + Outdoors - Katy, TX
current knowledge on new IT tools, hardware, software, and technology and make recommendations to meet current and future business challenges Must possess excellent customer service, inter-personal, leadership...
90+ days ago
EAG Services - Houston, TX (22 miles from Katy, TX)
EAG 1Source is currently seeking a Software Application Support Specialist with experience supporting and/or implementing upstream oil and gas accounting applications such as Quorum, W Energy Software...
90+ days ago
Koch Industries - Houston, TX (22 miles from Katy, TX)
KBX Technologies is looking for an Application Support Specialist (Tier-1) to join our team!...
90+ days ago
Koch Business Solutions - Houston, TX (22 miles from Katy, TX)
As a Lead Application Support Specialist, you will focus on Product Technical support (Level-2) knowledge management, knowledge sharing and customer communication....
Remote Work
90+ days ago

Demographic Data for Katy, TX

Moving to Katy, TX? Find some basic demographic data about Katy, TX below.


250,975
4,799
Large

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

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Salary for Help Desk Manager Jobs in Katy, TX

This is the average annual salary for Help Desk Manager jobs in Katy, TX as reported by the BLS.

$39,995

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Katy, TX offer the following education background
  • Bachelor's Degree (41.1%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.6%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Katy, TX
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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